Effective Date: [4-08-2026]

Welcome to Dhaagha Brothers. These Terms and Conditions govern your use of our website and the purchase of our custom T-shirt printing products and services. By visiting our website, submitting a design, or placing an order, you agree to these terms.

About Dhaagha Brothers

Dhaagha Brothers provides custom T-shirt printing services for individuals, businesses, organisations, teams, events, and other customers. Our services may include personalised designs, logo printing, text printing, event merchandise, uniforms, and bulk printing.

Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into an agreement.
  • The information you provide is complete and accurate.
  • You have permission to use the payment method provided.
  • You have the necessary rights to any design, image, logo, or content submitted for printing.

Customers under the legal age required to enter into a contract must obtain permission from a parent or legal guardian.

Products and Services

We aim to display our products, colours, sizes, materials, designs, and printing options as accurately as possible. However, the appearance of colours may vary depending on your screen, device settings, fabric type, and printing method.

Minor differences in colour, size, positioning, or print finish may occur during the custom-printing process and will not automatically be considered defects.

Product availability, printing methods, materials, sizes, and prices may be updated without prior notice.

Custom Designs and Artwork

Customers may submit their own logos, images, artwork, text, or other materials for printing.

By submitting content to Dhaagha Brothers, you confirm that:

  • You own the content or have permission to use it.
  • The content does not violate copyright, trademark, privacy, or other legal rights.
  • The content is not illegal, hateful, abusive, discriminatory, threatening, or inappropriate.
  • Dhaagha Brothers is authorised to use the submitted content solely to prepare and complete your order.

Dhaagha Brothers reserves the right to refuse any design or order that we reasonably consider unlawful, offensive, misleading, or unsuitable for printing.

Design Approval

Where a digital proof, sample, or design preview is provided, the customer must carefully review:

  • Spelling and grammar.
  • Colours and layout.
  • Image quality.
  • Design placement.
  • Product size and quantity.
  • Names, dates, numbers, and contact details.

Production may begin after the customer approves the design. Dhaagha Brothers will not be responsible for errors that were included in an approved design unless the final product differs materially from the approved version.

Image Quality

Customers are responsible for providing clear, high-resolution artwork whenever possible. Low-quality, blurry, pixelated, or incorrectly sized images may affect the final print quality.

We may request a replacement file or recommend design adjustments before production begins. Additional design or artwork preparation charges may apply and will be communicated before work proceeds.

Orders and Acceptance

Submitting an order does not automatically guarantee acceptance. An order is considered accepted when Dhaagha Brothers confirms the order and receives the required payment.

We reserve the right to refuse or cancel an order due to:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Payment problems.
  • Suspected fraudulent activity.
  • Unacceptable or unauthorised artwork.
  • Technical or production limitations.

Where we cancel a paid order before production, the amount paid for the cancelled items will be refunded through the available payment method.

Pricing and Payments

All prices will be displayed or communicated before an order is confirmed. Prices may depend on the product type, quantity, printing method, number of print locations, design complexity, sizes, colours, delivery requirements, and order urgency.

Full payment or an agreed deposit may be required before design work or production begins.

Additional charges may apply for:

  • Design preparation or editing.
  • Urgent production.
  • Special garments or materials.
  • Additional print locations.
  • Delivery or shipping.
  • Changes requested after approval.

No additional charge will be added without being communicated to the customer.

Order Changes

Customers should request changes before approving the final design and before production begins.

Changes requested after design approval may result in additional costs or delays. Once printing has started, we may be unable to change the product, design, size, colour, quantity, or delivery details.

Cancellations

Cancellation requests must be submitted as soon as possible.

Orders cancelled before design work or production begins may qualify for a full or partial refund, depending on any work already completed or materials purchased.

Custom orders may not be cancelled or refunded after production has started, except where required by applicable law or where Dhaagha Brothers has made a confirmed production error.

Returns, Reprints and Refunds

Because our products are personalised, custom-printed items are generally not eligible for return due to a change of mind, incorrect size selection, or customer-approved design errors, subject to applicable consumer law.

Customers should contact us within [insert number] days of delivery when an order:

  • Arrives damaged.
  • Contains a manufacturing defect.
  • Is materially different from the approved design.
  • Includes the wrong product, size, quantity, or design due to our error.

We may request photographs, videos, packaging details, or the return of the affected product before approving a refund or replacement.

Where a valid issue is confirmed, we may offer a replacement, reprint, repair, store credit, partial refund, or full refund, depending on the circumstances.

Size Selection

Customers are responsible for reviewing the available size guide before placing an order. Sizes may vary between garment brands, styles, and manufacturers.

Incorrect size selection by the customer will not normally qualify for a refund or free replacement unless the product delivered does not match the selected size or stated measurements.

Production Time

Production times are estimates and may vary depending on order quantity, design complexity, product availability, customer approval, seasonal demand, and printing requirements.

Production time begins after:

  • Payment has been received.
  • Required artwork has been provided.
  • The final design has been approved.
  • All necessary order details have been confirmed.

Urgent deadlines must be discussed and approved before an order is placed.

Delivery and Shipping

Customers are responsible for providing a complete and accurate delivery address.

Estimated delivery times are not guaranteed unless specifically confirmed in writing. Dhaagha Brothers is not responsible for delays caused by courier services, weather, incorrect addresses, customs processes, public holidays, or circumstances outside our reasonable control.

Customers should inspect their package after delivery and report visible damage or missing items within [insert number] days.

Additional delivery charges may apply when an order must be resent because the customer provided an incorrect address or was unavailable to receive the package.

Intellectual Property

All original website content, branding, graphics, text, layouts, and materials created by Dhaagha Brothers remain the property of Dhaagha Brothers unless otherwise agreed in writing.

Customers retain ownership of the original artwork they submit. Submitting artwork does not transfer ownership to Dhaagha Brothers.

Design work created specifically by Dhaagha Brothers may remain our property until all related fees have been paid. Ownership or usage rights for custom-created designs may be confirmed separately in writing.

Product Photography and Promotion

Dhaagha Brothers may wish to photograph completed products for portfolio, website, or social-media purposes. Customer names, private information, confidential designs, or protected branding will not be intentionally published without appropriate permission.

Customers may notify us if they do not want their completed order displayed for promotional purposes.

Website Use

You agree not to:

  • Use the website for unlawful or fraudulent activity.
  • Attempt to gain unauthorised access to the website or its systems.
  • Upload malicious software or harmful files.
  • Copy or misuse website content without permission.
  • Interfere with the website’s security or operation.
  • Submit false, misleading, or unauthorised order information.

We may restrict access to the website when misuse or unlawful activity is suspected.

Third-Party Services

Our website may use third-party services for payments, delivery, hosting, analytics, or communication. These providers may have their own terms and privacy policies.

Dhaagha Brothers is not responsible for the independent actions, website content, or service availability of third-party providers, except where responsibility cannot legally be excluded.

Limitation of Liability

To the extent permitted by applicable law, Dhaagha Brothers will not be responsible for indirect, incidental, or consequential losses resulting from the use of our website or services.

Nothing in these Terms and Conditions excludes or limits any legal rights or liability that cannot lawfully be excluded.

Privacy

Personal information collected through our website and ordering process will be handled according to our Privacy Policy. Customers should review the Privacy Policy to understand how their information is collected, used, stored, and shared.

Changes to These Terms

Dhaagha Brothers may update these Terms and Conditions when our products, services, policies, or legal requirements change.

The updated terms will be published on this page with a revised effective date. The terms applying to an order will normally be those available when the order was placed.

Governing Law

These Terms and Conditions will be governed by the laws of [insert country, state, or jurisdiction].

Any dispute will be handled by the courts or appropriate dispute-resolution authorities within [insert jurisdiction], unless applicable consumer law provides otherwise.

Contact Us

For questions about these Terms and Conditions, please contact:

Dhaagha Brothers
Email: [info@dhaaghabrothers.com]
Phone: [+92 329 3090775]